DUE TO UNIVERSAL SUPPLY CHAIN ISSUES, SHIPPING MAY BE LONGER THAN USUAL FOR CERTAIN ITEMS. PLEASE CONTACT US AT ECOMMERCE@JUSTSHADESNY.COM OR (212) 966-2757 IF YOU HAVE QUESTIONS ABOUT A SPECIFIC ITEM. THANK YOU FOR YOUR PATIENCE AND SUPPORT AT THIS TIME
Return & Refund Policies
Please read our return and refund policies below. If your purchase meets the requirements, please fill out the form below to initiate processing your return, and our team will follow up with you for next steps as soon as possible.
Online Purchases: Products are eligible for a refund if they are:
1) Returned within 30 days from when the items are received
2) In mint condition
3) Still wrapped in their original packaging
If your purchase meets the above criteria, please first contact us using the form below to initiate the return process, and see below for shipping information (also included inside of each shipment). Return shipping costs are not reimbursable, unless incorrect items were received, in which case we will provide a return shipping label via email.
*In-Store Purchases: Purchases that are made in-store are not eligible for refunds, but can be exchanged or used for store credit within 30 days of the original purchase, so long as the items are still in their original/new condition, and original packaging/plastic wrap is still intact.
Please carefully follow the return shipping instructions, provided on the flyer included in every shipment. Occasionally damages can occur during shipping. If your shipment appears to be damaged from the outside, please contact us immediately. Take pictures of the outer box and contents, and do not discard any of the shipping materials; they must be inspected during the claim process.
If possible, please re-use the box the shades came in and the shipping materials. Lampshades are extremely fragile, so care must be taken to insulate shades from the box itself. Crumpled packing paper should surround the shade on all sides. If returning multiple shades of the same style that can be stacked or nested together, several inches of paper should be inserted between them. Shades can be easily damaged during shipping if nested without a paper buffer. Please do not use packing peanuts or any form of styrofoam! These are too unforgiving to cushion lampshades. Please also mark the RMA number clearly on the outside of the box.
Refunds will be provided back to the payment method used for the original purchase. Refunds may take 5-7 business days to show on your statement, based on your bank or financial institution. If you don't see your refund after this time, please first contact your bank to confirm the status of your transaction.