Policies

 

Please read our policies below. If your purchase meets the requirements, please visit our portal to submit a return or exchange. Please have your Order Number and the Email you used to place the order handy.

 

Cancelations

 

If you would like to cancel your order, please let us know as soon as possible. We may be able to cancel your order within 24 hours after the order is placed, unless your order is already being processed for shipping. After 24 hours, we are unable to cancel the order.

 

If your order is within this window, you can request a cancelation through our Help widget found in the bottom corner on any page of our website.

 

Order Adjustments

 

For order adjustments, such as change of shipping address, please let us know as soon as possible. Orders may be eligible for adjustments within 24 hours after the order is placed, prior to processing. If you would like to adjust the products in your order, please reach out to our team at ecommerce@justshadesny.com to assist. This may be possible within 24 hours after the order is placed, prior to processing. If changing the products in your order, our team will send an invoice for any remaining balance should there be a difference in price. This will have to be completed promptly in order to process the change. If the cost of your order is reduced after the changes are made, a refund or store credit of the balance will be issued. Again, please let us know as soon as possible upon placing your order, as orders can no longer be adjusted once they are processed and enter our production or shipping queue. Once your order is processed, any exchanges or adjustments to the products in your order will need to be made separately after the order is received.

 

Exchanges

 

To exchange items after your order is received, please visit our order management portal to proceed with the exchange request. The products you are exchanging must meet the criteria mentioned in the portal: They must be in their original condition and wrapping, and the request must be received within 30 days from receipt of the order.

 

Returns

 

Online Purchases: Products are eligible for a return if they are:

1) Requested within 30 days from when the items are delivered

2) In their original condition

3) Still in their original wrapping

 

Purchases that meet the above criteria are eligible for a refund, however unwrapped shades are not returnable. This is also mentioned on the flyer you receive with your purchase, so as not to unwrap the shade until you ensure it is the right fit for you. If your purchase meets the above criteria, please visit our portal to submit a return or exchange. Please also continue reading below for more useful information for packing and sending your returned products.

 

Final Sale Items: The following items cannot be returned or exchanged:

1) Sale items

2) Custom or special order items

3) Lamps

 

Please note, we offer Return shipping & package protection during checkout. Should you opt not to add this to your purchase, return shipping costs are not covered by Just Shades, unless incorrect items were received, in which case we will provide a return shipping label via email. Original shipping costs are not refunded.

 

Store Credit

 

For any products that are returned, you will have the option to select a store credit, or a refund back to your original payment method. For the store credit option, the credit is good for one year after the date the return is submitted.

 

*In-Store Purchases: Purchases made in-store are not eligible for refunds, but can be exchanged within 30 days of the date of purchase, or can be returned and applied towards a store credit, so long as the items are still in their original condition and wrapping. If store credit is issued, this credit is good for one year from the date the products are returned.

 

Shipping Policy

 

Shipping Cost: The cost of shipping your order is calculated at checkout, based on the size and destination of your order.

 

Shipping Time: In-stock items will ship within 5 business days, and often sooner depending on the order queue. For back-ordered and out-of-stock items, the lead time shown on the product page applies. If any additional delays are anticipated, a member of our team will reach out via email or phone with an updated estimated shipping time.

 

Damages and Claims

 

Occasionally damages can occur during shipping. If your shipment appears to be damaged from the outside upon delivery, please visit our order management portal to let us know immediately. For damaged products, claims must be submitted within 7 days of order delivery, which differs from our 30-day window for returns and exchanges.

 

The portal will walk you through the claim process. You will need photos of both the box and the product, so please keep all packaging materials on hand.

 

Lost or Stolen Packages

 

If your order includes package protection, please file a claim for a lost or stolen package through our order management portal. For orders without package protection, please contact us at ecommerce@justshadesny.com if your package is lost or stolen. We will contact the carrier on your behalf, however we cannot take responsibility for lost or stolen packages unless the carrier is able to issue a reimbursement.

 

Very Important: Return Packing Information

 

Please carefully follow the return shipping instructions, provided on the flyer included in every shipment.

 

Please watch the below video for specific tips and guides for repacking your products properly for return. Lampshades are extremely fragile, so care must be taken to protect the shades from damage. We guide you on how best to do this in the video below, as well as in our order management portal.

 

 

Refunds are issued after we receive and inspect your returned items to ensure they remain in their original condition. If you choose a refund, it will be returned to your original payment method. Refunds may take 5-7 business days to show on your statement, based on your bank or financial institution. If you don't see your refund after this time, please first contact your bank to confirm the status of your transaction.

 

Questions?

 

If you have any questions about our policies or your order, please reach out through our Help widget in the bottom corner of any page, or email us at ecommerce@justshadesny.com. Please include your order number so we can assist you as quickly as possible.